Service Experience

GETRONICS / KPN • Paris, France & Amsterdam, Netherlands • 2005-2009
ICT firm specialising in consulting, infrastructure and outsourcing solutions. Annual revenue of $3.1 billion.

Corporate Director – Global Strategic Business Unit: Lead an international team encompassing 340 people and generating 13% of company’s revenue, focusing on strategic clients, alliances & channels, worldwide. Develop and market highly effective workspace management solutions. Ensure revenue growth by directing company resources to a services-based platform, as opposed to primarily product-based. Ensure corporate viability by penetrating new markets. Maintain and develop executive relationships with strategic partners and customers such as Cisco, Axa, etc.
• Accomplished a 30% jump in revenue for advanced technologies and services by making better use of key partners to secure new customers.
• Cut costs by millions by spending only on marketing campaigns with definite ROI; instituting best practices for pre-sales, sales cycles and bid-review procedures; and eliminating the riskiest investments.
• Created more efficient and productive team, designing new systems and models, implementing best practices and restructuring business reviews.
• Resolved problems with the corporate reporting systems, developing a more accurate tool.
• Recognised for top-quality work with several awards linked to Managed Services innovation.
• Drove 12% growth to $398 million by diversifying offerings, training and re-structuring staff, adding to service capabilities, and launching into new markets.

STRATUS • Paris, France • 2004-2005
A $250 million provider of business continuity and security solutions and services with 900 employees.

Director, Solutions & Professional Services Business – Europe, Middle East & Africa: Led international team of 50 sales and service specialists to embrace strategic shift. Oversaw company turnaround by diversifying offerings and adding services to core product line. Trained teams on new services and overall performance.
• Raised overall efficiency by developing best practices for marketing and sales tools, and opportunity detection and project qualification, all of which were adopted company-wide.
• Saved more than $2 million annually by cross-training direct and indirect sales team on products, services and solutions, reducing need for additional personnel during expansion.
• Exceeded projected growth plan, generating $23 million in revenue and a 51% jump in consulting sales.

UNIACCESS-AIS • Paris, France • 2002-2003
Software services, consulting and training start-up.

Director, Sales, Marketing & Partnerships – Europe: Directed all operations for developing sales and marketing partnerships and initiatives. Prepared openings of offices throughout Europe. Augmented capabilities with addition of a marketing function and a best-in-class service offering.  Determined most profitable portfolio strategies. Drove sales by redirecting focus to more active prospecting for new customers.
• Streamlined sales procedures by developing a commercial mapping and prospection system.
• Personally acquired 2 new major accounts in first year, despite difficult market.
• Produced 12%, $2.5 million, growth by redesigning sales approach and utilising high-profile partners, such as Microsoft, to attain services at no cost.


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